Terms of Service

These Terms of Service (“Terms”), together with our Privacy Notice available at transcribe.srujanee.in/privacy-notice (“Privacy Notice”), form a legal agreement (“Agreement”) between Coremantle AI Private Limited (“Coremantle,” “we,” “us,” or “our”) and you (“You” or “Your”), governing your access to and use of our website, our AI data annotation and dataset-creation platform (the “Platform”), and any related services (together, the “Services”).

These Terms apply to three categories of users, and certain sections apply only to specific categories as indicated: (a) general visitors to our website; (b) authorized users of client organizations that access the Platform under a signed commercial agreement with Coremantle (“Client Users”); and (c) contributors, freelance annotators, and independent contractors who access the Platform to perform annotation or data-labelling work (“Contributors”).

By accessing our website, registering for the Platform, clicking “I Agree,” “Sign Up,” or a similar affirmation, or otherwise using our Services, You accept and agree to be bound by these Terms. If You do not agree, please do not access or use our Services.

Where a Client User accesses the Platform on behalf of a company or other entity, that entity is bound by these Terms, and the individual accepting these Terms represents that they are authorized to do so on the entity's behalf. Where a separate signed Master Service Agreement, Statement of Work, or Contributor Agreement exists between Coremantle and a Client or Contributor, the terms of that signed agreement will govern in the event of any conflict with these Terms, and these Terms apply to matters not addressed in that signed agreement.

This Agreement is governed by, and interpreted in compliance with, applicable Indian law, including the Indian Contract Act, 1872; the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025; and, where applicable to Client Users or Contributors located outside India, the EU General Data Protection Regulation and other relevant local law.

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our Services. By using the Services, You represent and warrant that You meet these requirements and, where applicable, that You are authorized to act on behalf of the entity You represent.

We may modify these Terms from time to time. Where changes are material, we will provide notice through the Platform, by email to the address associated with Your account, or by updating the “Last Reviewed” date above. Your continued use of the Services after such notice constitutes acceptance of the revised Terms. If You do not agree to the revised Terms, You must stop using the Services.

This section applies to anyone browsing our website who has not registered as a Client User or Contributor. You may use our website to learn about our Services, submit enquiries, and access publicly available content. You agree not to misuse the website, including by attempting to gain unauthorized access to any part of it, scraping or harvesting content without authorization, or introducing malicious code. Content on our website, including text, graphics, and branding, is owned by Coremantle or its licensors and may not be reproduced without permission.

Regardless of category, all users of our Services agree not to:

Coremantle may investigate suspected violations and take action ranging from a warning to immediate suspension or termination of access, at our sole discretion, depending on the severity of the violation.

• Access or attempt to access any part of the Platform or Services without authorization;
• Circumvent, disable, or interfere with security-related features of the Platform;
• Upload or transmit any virus, malware, or other harmful code;
• Reverse engineer, decompile, or disassemble any part of the Platform, except to the extent expressly permitted by law;
• Use any automated means (bots, scrapers, crawlers) to access the Platform without our prior written consent;
• Copy, reproduce, or redistribute Platform content or Client Data outside the scope of an authorized engagement;
• Misrepresent Your identity or authority, or provide false or misleading information during registration;
• Use the Services in a manner that violates any applicable law, including data protection, export control, or intellectual property law.

The Platform, including its software, design, structure, and underlying technology, is the exclusive property of Coremantle and its licensors and is protected by applicable intellectual property law. Except for the limited access rights expressly granted under these Terms or a signed Client/Contributor agreement, no right, title, or interest in the Platform is transferred to You. You may not remove or obscure any proprietary notices on the Platform.

Feedback You voluntarily provide about our Services may be used by Coremantle to improve our Services without obligation or compensation to You, unless otherwise agreed in writing.

Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information of similar nature, and no less than a reasonable degree of care, and to use such information solely for the purposes of the engagement. This obligation survives termination of Platform access and is in addition to, and does not replace, any separately signed confidentiality or non-disclosure agreement.

Our collection, use, and protection of personal data is described in our Privacy Notice, available at transcribe.srujanee.in/privacy-notice, which forms part of this Agreement. Where Coremantle processes Client Data or Contributor personal data on behalf of a Client, that processing is additionally governed by the applicable Data Processing Agreement.

The Platform may incorporate or rely on third-party services, including cloud infrastructure and speech-to-text or language-processing providers. Coremantle is not responsible for the availability, accuracy, or performance of third-party services beyond our contractual arrangements with those providers, and Your use of any linked third-party website or service is at Your own risk.

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Coremantle disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. Specific quality, accuracy, or performance commitments for annotation deliverables, where applicable, are set out exclusively in the relevant Client agreement.

To the fullest extent permitted by law, Coremantle and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to Your use of, or inability to use, the Services, even if advised of the possibility of such damages. Except where a signed Client agreement states otherwise, Coremantle's total aggregate liability arising from or related to these Terms or Your use of the Services will not exceed the fees paid by You (or, for Client Users, by the Client) to Coremantle in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold Coremantle, its officers, directors, employees, and agents harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from Your breach of these Terms, Your violation of applicable law, or Your infringement of any third party's rights.

You may stop using the Services at any time. Coremantle may suspend or terminate Your access to the Platform, with or without notice, where You breach these Terms, where required by law, where we reasonably suspect fraudulent or unauthorized activity, or, for Client Users and Contributors, in accordance with the termination provisions of the applicable signed agreement. Upon termination, Your right to access the Platform ceases immediately; provisions of these Terms that by their nature should survive termination, including confidentiality, intellectual property, indemnification, and limitation of liability, will continue to apply.

Coremantle primarily stores and processes data within India. Certain third-party service providers may process data outside India as described in our Privacy Notice, subject to appropriate safeguards.

Any dispute, claim, or controversy arising out of or relating to this Agreement or Your use of the Services shall first be raised directly with Coremantle at the contact details in Section 21 for good-faith resolution. If not resolved within a reasonable period, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Coremantle. The seat and venue of arbitration shall be Bengaluru, India, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties. Subject to the foregoing, the courts at Bengaluru shall have exclusive jurisdiction over any matters arising out of or relating to this Agreement.

This Agreement is governed by the laws of India, without regard to conflict-of-law principles.

If any provision of this Agreement is held unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision will be excluded to the minimum extent necessary, and the remainder of the Agreement will remain in full force and effect. No failure or delay by Coremantle in exercising any right under this Agreement will operate as a waiver of that right.

For questions about these Terms or the Services, please contact us at:

• General enquiries: dpo@coremantle.ai
• Grievance Officer (data protection and platform matters, in accordance with the Information Technology Act, 2000 and rules thereunder): grievance@coremantle.ai
• Registered Office: 3rd Floor, 334, Sector 2, 27th Main, HSR Layout, Bengaluru, 560102

These Terms, together with our Privacy Notice and any signed Client or Contributor agreement applicable to You, constitute the entire agreement between You and Coremantle regarding the Services and supersede any prior understandings on the subject.